Service department was good.
Sam and the entire Berge team made our experience for purchasing not 1 but 2 vehicles on the same day, the best experience in our lives. Not only did they answer all of our questions, gave us very reasonably pricing, but they even stayed after their closing hours to make sure that we were able to finish the deal, paperwork, and get our vehicles. We highly recommend Sam and the Berge team if you are looking for a vehicle.
FANTASTIC DEALERSHIP HANDS DOWN!!!! Everyone here is Amazing!!! Super friendly staff, great car selection! The prices are great, beat the other quotes. Earl was OUTSTANDING and made the paperwork a breeze. I owe everything to Luis Torres just an overall AMAZING PERSON!! He went out of his way for me! He made my car experience so EASY, Straightforward and FUN!! THANKS SO MUCH, BERGE TEAM!
Everyone here is Amazing!!! Super friendly staff, great car selection! The prices are great, beat the other quotes. Earl was OUTSTANDING and made the paperwork a breeze. I owe everything to Luis Torres just an overall AMAZING PERSON!! He went out of his way for me! He made my car experience so EASY, Straightforward and FUN!! THANKS SO MUCH, BERGE TEAM!
I purchased my new 2019 Jetta from Berge and I have to say it was the best car buying experience I have ever had. I visited other dealerships while on the hunt for a new vehicle but none of the others made me feel as comfortable as they made me feel here. Joseph and Isaac were phenomenal! I'm loving my car and couldn't have done it without the help of these two amazing gentlemen.
I went in to check out the prices for a part that my Passat needed replaced. As I'm waiting in line for my car parts, Jermey Butenschoen (Service Advisor) approached me and told me that I had two recalls that my car needed. Once I finished at the car parts I went over to his desk and quickly scheduled an appointment. On the day of the appointment I got dropped of my house by a VW/Mazda shuttle driver. The driver drove well and was polite, a few hours later once my car was finished. It was spotless! They washed my car and I was very satisfied with their service. My car got an airbag, fuel pump module replaced and washed once they were finished. I've gone there a few times to get stuff my car needs, the workers seem well trained and help a lot with any questions.
I was super impressed with the salesman Luis or Luiz tonight and the sales manager Isaac. They were both super professional and caring. The sales team at Berge seems to have improved significantly over the past several years. If I end up buying a Volkswagen I know where to go. Seems their online posted prices have decreased to compete with the larger Volkswagen dealerships as well.
Vince and his team in the service department showed a strong commitment to customer satisfaction. I brought my 2005 Jetta (yeah, it's old) in for a minor repair the other evening as a walk-in...no notice, no appointment, just on the off-chance they maybe could squeeze it in. This was about an hour and 15 minutes before closing....and to my surprise Vince and team did. They fit my repair in while I waited. I was really surprised. Thanks for the great service!