Jordan was a good guy with a lot patience and personality. I was able to choose the Tiguan that was right for my needs. I love my new ride!
I have been purchasing new vehicles since 1972, and have always walked away feeling like I had been screwed over. My last purchase was in 2001 from Jim Click in Tucson. It was refreshing to see that in 2021 I was indeed not getting screwed over. The staff were great in their honesty and integrity. I went in looking for a silver vehicle with a sunroof, and fortunately was able to purchase the only one on the lot.
We had a great day, bought a car we love, and met a wonderful young man who helped us with the purchase. We will return in the future.
I visited the dealership the first time in November 2019. I explained my timeline for a new car and we remained in contact until I came back in September 2020 ready to buy. Robert Perez helped me and had me drive the Mazda Hatchback and the VW Golf hatchback. I settled on the VW but didn't actually purchase it until I came back a third time. I wanted red and had to wait about 10 days for it arrive. When I came to pick it up everything was ready and I accepted a finance package with almost no interest. I originally was ...
Great new car buying experience. Purchased a new Jetta through the Costco buying program and Berge VW was able to beat Tucson dealerships by at least $2,000. One salesman from Tucson said, to quote his manager: "He has NO idea how [Berge VW] could come up with another $2k off that price, but, obviously, it's a better deal for you." Bob, my salesman at Berge VW made the experience VERY easy. He didn't even need to see my trade-in to give me a fair appraisal. He even offered to meet me halfway between Tucson and Phoenix (I ...
First time I’ve purchased a vehicle that someone from the Service department has cultivated a relationship with me to make sure I’m enjoying the best experience possible with my vehicle. Bel Karam is the best I’ve worked with! He remembers me by name, and all the history with my vehicle. I drove over a nail and Instead of the stress of replacing it, Bel said he’d handle it and ordered a new tire for my vehicle and put it on free of charge. Plus a car wash! The Volkswagen cars speak for themselves, but Bel and ...
My sales associate Len was wonderful. He took the time to learn about me and my needs. He then faught for a price and payment that was good for me and my budget. Very knowledgeable great personality. Thanks Len. I would purchase from you again. Your Jetta Lover
I absolutely love bringing my vehicle for all my maintenance and services to Berg Volkwagon. I have brought my vehicle 4 times to this dealership. They have gone above and beyond for me on every single occasion. I did not purchase my vehicle from them due to already having it and moving to Arizona from out of state. The first time I brought the vehicle was for my 30K maintenance. The team members in the service dpt were very polite and professional. The pricing was very competitive and they made sure I was getting the best deal possible. The second time ...
Summer is not the perfect time to purchase a car with the Az weather, but my experience with this dealer and personal who assisted me was perfect and easy...Thanks Deandre and Mark ....
Bob and Shelly were great! They worked very hard to ensure that my experience was a positive one. I will definitely recommend Berge to anyone who asks.
Berge VW has always treated my wife and I with professionalism, courtesy, and respect. This is our second purchase at Berge and this experience was every bit as good if not better than the first. Bob Weaver our sales person was such a great guy and wanted us to be 100% satisfied with our purchase and he did just that. He was such a sincere, caring guy that we almost didn't want to leave after we completed the purchasing process. It was a fun day and we couldn't be more happy with our beautiful New Beetle. We also want ...
Bob went above and beyond, from start to finish, to make the purchase of our car an easy and pleasurable experience. We were absolutely delighted with his knowledge, professionalism and exceptional customer service. I highly recommend Bob.
Deandre was the sales associate I worked with and he was fantastic! He taught me about Volkswagens and the special features and why the handling reminds me of a Porsche. This dealership was further away from where I live but, I chose Berge because of my respect for Deandre’s expertise. I’m a woman and I was treated with respect. I highly recommend Berge Volkswagen and I also recommend you ask for Deandre when you go there. This is the best experience I have ever had when buying a car. I love my car!
I have never in my life been to a dealership and it literally didn't take all day. We got there late and Bob Weaver helped us with finding the vehicle we could not live with out :)! He was very friendly and pleasant to work with. The process was so fast we were done and going home with our new volkswagon atlas within 3 hours. Took a little longer in finance with Taylor Stephens because we were just shooting the bull and talking while he was working on all the paper work. he was such a nice young man.
Bob was very friendly and helpful and willing to answer any questions I had truthfully. Overall the best experience I have ever had buying a vehicle. Everyone was friendly, and were there to make sure the whole car buying experience went smooth. Thanks
It was a good experience. It was quick and easy and a good experience overall. Test drive was easy and finding the right car was easy.
This was a good experience. I knew what I was looking for and was able to negotiate the price before I arrived. There were a couple of items we had to work through, but I was very happy with the transaction. I would recommend this dealership. After I returned home I realized there were no floor mats and Bob was quick to order some new ones. I thought this was very easy and nice.
Berge Volkswagen and Bob Weaver were absolutely fantastic to deal with. Made a few phone calls to Bob agreed on price for car and showed up at dealership. We were in and out in under 2hrs! What a great car buying experience.
My experience here was amazing! Everyone who helped make my car purchase was nice and helpful! They answered any questions or concerns regarding my vehicle
They worked very well with us. Answered all our questions. And it didn’t take forever to buy our new car! I would definitely recommend them!
When we got to the dealership we were greeted in the nicest way by Deandre White. He helped us by answering all our questions and explained al of the options for the vehicle we wanted. While doing the paperwork those in the finance department were very engaging and nice. I would definitely come back for another vehicle to buy when it is time. Berge Volkswagen has a great dealership full of nice people working for them.
Excellent service from communicating with Earl Kester and Sunshine Brewer!! You definitely have these two that are assets to your business! Also, I have to commend Robert Perez, who assisted me in signing my paperwork. The experience was not gruesome at all....and I've had some pretty bad experiences in the past with "other" dealerships. Overall, my experience with Berge Volkswagen was beyond what I expected. 5 stars to everyone I had the pleasure of meeting and communicating with. You definitely made my day and I will refer anyone that is in the market for a vehicle to ...
Jose and everyone involved with the purchase of my car was curious and didn't pressure me the first day I went to test drive the Jetta. I returned the second d day and they greated me with a smile and they started the paper work and it was seamless and easy. I would highly recommend this dealership and the product rep Luis.
Was the best experience. Everyone was friendly and helpful. Answered all our questions and very patient with us and we were not sure exactly what we wanted to purchase however we walked away with the best purchase. Thank you
Informed Bob the salesman my financial situation. He said he would be able to help me and he delivered. The atmosphere of the dealership was inviting and, all salesrepersentive were family and professional..
We are a VW family and Issac and sunshine made buying my daughter’s first car an great experience. They treated us with respect and made a great deal. No wasting time or energy on haggling. They taught her all about her car and made it a day to remember.
Everyone here is Amazing!!! Super friendly staff, great car selection! The prices are great, beat the other quotes. Earl was OUTSTANDING and made the paperwork a breeze. I owe everything to Luis Torres just an overall AMAZING PERSON!! He went out of his way for me! He made my car experience so EASY, Straightforward and FUN!! THANKS SO MUCH, BERGE TEAM!
Peter Vallejo is a wonderful seller he fights for very good deals for costumers in glad that he help me to get an excellent deal !!!
Warm, friendly and honest. I scheduled an oil/filter change recently at their service department and asked them to do a tire rotation too when I dropped off the car. The service manager called me later to let me know that the tires were fine and tire rotation was not required. I was pleasantly surprised by this kind of honesty and the fact that I ended up saving some money. Many customers complain about the quality of service they receive at dealerships, however, Bob and his team have always been good.
My service advisor, Bob Herbold, out does himself each time I bring my car in for service. He and the entire service team understand that if you treat your customers with respect and help them understand the extent of the repairs then they will earn their trust. I am confident that the service team will identify the problem and fix it properly the first time. Just as important, they will tell me what isn't necessary. Recently, a check engine light brought me in for service. I suspected a recent accident was in some way connected to what was ultimately ...
Recently leased a new Jetta through Dan, and had a great experience. He made the process as smooth as I have ever dealt with, and gave me a very good deal without any haggling. We only spoke over the phone as I live some distance from the dealership, and he had everything ready to go when I arrived.
We just had a great experience at Berge. We had a dead battery, it was late in the afternoon in August, and it was hot. The service consultant, Bob H. got us in and had the battery replaced in minutes. It was customer service at its best.
No bank would finance my Passat but the miracle worker in Finance was able to get me approved. I really appreciate their hard work to get me into my car.
I wish I could recommend Berge Volkswagon with 6 or 7 stars (because if I could I would!). They made purchasing a car easy and enjoyable. Our first point of contact was with Russ (Customer Care Representative) after we requested a few quotes from TrueCars. He consistently provided the lowest quote which gave us reason to visit their location to take a couple of test drives. Russ was personal, friendly and professional when we arrived. My wife made it clear that we would walk at the first sign of "shadiness." He looked us both in the eyes and told us ...
I was helped by Bob Herbold and he was so helpful, pleasant and made sure all of my concerns/needs were met. Next time I will askfor him straight away, to ensure excellent customer service in addition to the actual car service which is always wonderful. Thank you Bob and service team!
Pete was the nicest car dealer! Seriously Pete did so much for us... Got me the perfect 2012 GTI with warranties for the perfect price a month! Super happy with how everything went!
Looking for a new vehicle went from a totally bad experience to a terrific one. While looking for anew car, I went to a dealership before Berge Volkswagen, and just had worst experience ever. Feeling down, I drove past Berge and thought, "why not?" And I was greeted nicely right away by Salesman Peter Vallejo. I did not feel pressured, I did not feel like I was being sought after by a shark, it was the total opposite. He was informative, and took me through every step with much patience and amiability. Him and the entire Berge Volkswagen ...
After missing several 10,000 mile checks, Chris in the service center was outstanding,and helping work with my schedule and budget to help me get caught up. He went above and beyond by hooking me up with a loaner car so that not only my car got all the service it needed, I was not stranded without a vehicle.
I just had my 2010 Jetta Sportwagon serviced. I was taking a 1600 mile road trip over Thanksgiving and I wanted to be sure it was in perfect working order. bob Herbold is my service consultant. He recommended I have some suspension parts repaired and a multi-point inspection. He got all this done, and a complimentary car wash, in less than 1.5 hours. Everything is great. Thanks to Bob for the great service.
Recently leased a Touareg from Berge. Was a pleasant experience dealing with Jeremiah. He's a very nice guy and never made us feel pressured. Got a good trade in value and the overall transaction was very smooth.
We leased a VW Jetta from Berge, our salesman was Manny. We had a great experience. They gave us a very fair price, right off the top, and there was no high pressure sales feeling. We actually stood around, before we even bought a car,with Manny and a sales manager and just had a conversation, and joked around. We left without buying a car the first day, but they never attempted to corner us with the old 'what do I have to do, to sell you a car, today'. I did get a courtesy call the next day, but ...
My 2006 Beetle Convertible VW (no warranty left) has been chiming when the top was down and locked for the past year and aside from ruining a great ride with the wind in my hair, the chiming was driving me crazy! , I've had other mechanics look at it because I was afraid it would cost me an arm & two legs if I brought it in to the dealership. But NO ONE could find the reason...so today, I reluctantly went into Berg and I spoke with Chris Kahrs, (great name!!) Service Consultant. I explained my saga and he said ...
Absolutely love this dealership. I Just purchased my fourth vehicle from Taylor at Berge VW. The level of service here is outstanding and definitely will be a customer for life.
Overall great experience. Friendly workers. Non pressure environment. Great with catering to your life/needs. Dianne was the sweetest lady, very very very nice, great customer service. I'd have to say that the only thing I wasn't satisfied with was that there was a crack in the windshield that they did not fix before selling to me and so I have to replace the windshield. Also, I have to replace the brakes because they squeak. So, I feel that they should have fixed these things before selling the vehicle. However I still went with it cause I know ...
even if you are unsure of what you want. I was guided by experts and made a smooth transition from a CC into a very different Tiguan. Am as happy as can be 🙂 Thanks, Taylor!
This was my first car buying experience at a dealership & it was fantastic, everyone was super nice & helpful. Manny sold me my car & he was wonderful, so personable & extremely helpful! I absolutely love my bug! It drives wonderfully! My first experience at a dealership was a good one thanks to Berge VW, and after everything you hear about dealerships I was nervous, but everything went smoothly!
I went in to look at the golf the other day with Jeremiah and he did a really good job. We got their after being at 2 other dealerships and he was just a breath of fresh air very helpful and knowledgeable. I will be referring my friends and family to him.
Manny at Berge VW made the buying experience easy and pleasurable. Great price and great interest rate! I love my VW Beetle. It's been a great car. I will return when it's time to trade!
I had Excellent service at Berge VW, and Jeremiah was incredibly helpful and efficient!!! I gave him my info over the phone and he had the paperwork ready for me to sign an hour later and I drove away in a new VW Passat an hour later without any hassle. I would highly recommend Jeremiah to anyone looking for a new car!!
Chris gave wonderful service when I had to take in my 2014 Jetta for a battery replacement. He was professional, prompt and filled me in on all of my service options for my vehicle. I would highly recommend going to Berge Volkswagen and seeing him.
I had EXCELLENT service at Berge VW, and Manny was incredibly helpful and efficient!!! I showed up to look at the Passats and he had the paperwork ready for me to sign an hour later and I drove away in a brand new VW Passat without any hassle. I would HIGHLY recommend Berge VW to anyone looking for a new car!!!
Great services, Taylor is very good at what he does and I appreciate him taking the time to help me with my car. Thank you everyone.
Hmm... you purchased a new VW and found out your service department is awful. Well... do I have a service representative and dealership for you. His name is Chris Karhs and he works over at Berge VW in Mesa. He is old school honest, straight to the point, and cares about client satisfaction. Most recently, our Passat developed battery failure. We called him first and the service dept immediately answered our call, advised us on our warranty, replacement choices and got us back on the road. The Berge service department staff are polite, curtious, and work together as a professional ...
Jim met and exceeded our expectations as a trusted salesman. He simply made every thing happen for us so that we could purchase our new car.
Great communication with our salesman, Jerejiah, scheduling a test drive. He went out of his way to answer all of our questions. We had warned him upfront that we were "Ford people" and had used the same salesman for our last 8 car purchases (including our children's first cars) even following him to two different dealerships. In other words, we were used to being taken care of. Jeremiah met and exceeded our expectations as a trusted salesman. He simply made every thing happen for us so that we could purchase our new car.
I've been getting my VWs serviced at Berge Volkswagen for several years now and I am glad I found them. They get me in quickly and do the job right. Their staff is knowledgeable about VWs which is more than I can say for other dealers I've been to. I know I can trust the work to be done right.
just purchased a jetta from here , the best customer service i have ever had at a dealer .Daniel Baker was our salesperson and very helpful . We spoke about vw's and he was very knowledgeable , and very helpful . Me and my wife were so happy we are planning to get another car from him . The people here at Berge VW will be getting all of my business from now on .
I was at Berge Volkswagen and was blown away by the service, knowledge and humility shown to me by salesman Taylor Stephens. Not only was he very professional and personable, but he was extremely well-versed in his product and interested in finding me a vehicle that met my needs. I had also viewed another Volkswagen at another dealership and decided to do business with Berge, not solely because it was a better product, but for the experience and great service that they portrayed from the time I pulled up on the lot. It was very clear to see that Taylor ...
I was blown away by the service, knowledge and humility shown to me by my salesman.Not only was he very professional and personable, but he was extremely well-versed in his product and interested in finding me a vehicle that met my needs. I had also viewed another Volkswagen at another dealership and decided to do business with Berge, not solely because it was a better product, but for the experience and great service that they portrayed from the time I pulled up on the lot. It was very clear to see that they were very much invested in their ...
The salesperson I had was Joshua at Berge Volkswagen, and I was well taken care of in the process of purchasing my car. I have now had the car for 1 month and have received a couple of calls ensuring that I am happy with my automobile purchase. Each person who purchases a car will have different experiences. This is the first time that I have left a dealership feeling great about my purchase. I have financed 3 cars over a 10 year span (call me crazy, I just like cars) and this is the best experience that I have had.
Sales manager Brad Felice promised me an exceptional deal, and he delivered as promised. Our salesman Kevin followed up on everything insuring that the delivery was perfect, and took plenty of time to help set up all of the Passat's features for me. The finance department offered superb service as well. I will never go anywhere else for a Volkswagen. The staff at Berge VW earned a customer for life.
Easy, low stress buying experience. Great communication with our salesman, Aaron scheduling a test drive. He went out of his way to answer all of our questions -- and came in on his day off! -- for our second test drive. We had warned him upfront that we were "Ford people" and had used the same salesman for our last 8 car purchases (including our children's first cars) even following him to two different dealerships. In other words, we were used to being taken care of.Aaron met and exceeded our expectations as a trusted salesman. He simply ...
We received really great service here, recently purchased one of their Certified Pre-Owned VWs. We went by the dealership twice before visiting a third time to purchase. Joe helped us, and was always very nice and helpful and patient while we were trying to make our decision on whether to buy here or another vehicle from another dealership. Everyone else we met have also been very nice and committed to service. Not an overbearing dealership with "meat market" style salespeople - they are all genuinely nice and seem interested in finding you the ideal car for your needs. ...
We love our new jetta! Our salesman Peter was fantastic and is still so helpful when we have questions. We recently went in for our first service and were amazed by how well we were treated. The service department explained everything thoroughly. We will definitely go back!
I have been shopping for cars for weeks and had no good luck until I visited Berge which was recommended by my co-worker. I had Daniel went above and beyond to get the car I needed and took the time to explain questions that I have since I didn't know what am doing as a first time buyer. I had an awesome experience and I will definitely recommend anyone who want someone who sincerely cares to give customer service please visit Daniel at Berge Volkswagen.
I leased a 2015 VW Jetta from Berge VW -- the experience was extremely positive. Our salesman, Daniel, was an absolute gem! He was knowledgeable, friendly, and most importantly: sincere; I never felt as though I were being lied to or manipulated. I highly recommend leasing or buying from Berge VW and asking for Daniel!
Great sales department. I bought a new car for myself in November and my wife and I came back to purchase a new car for her this March. We appreciate the level of respect, appreciation, and straightforward approach they have to sales and finance. Two same exact experiences are not happenstance. Thank you, Berge Volkswagen!
I'm a customer of 2 prior VW's - Always have a good experience whenever I deal at Berge. Today I bought a 2015 VW Beetle. It has been awesome working (dealing) with Taylor and his dad - I will recommend Berge to family & friends. Especially Taylor & his dad.
I bought my last two cars from Berge Volkswagen. Great sales team and great service there! Joe was very helpful, courteous, and friendly, helping me to drive off the lot with a new car and a smile on my face.
I liked working with Kim! She was very nice, easy to work with and accommodating. It seemed like she cared to make the customer happy.
We just want to thank Taylor and James for everything they have done for us. Great customer service. We are very happy with our new Jetta!
Paul was very kind and honest sales person. He was very responsive to my calls and questions, and sympathetic of my concerns. I would recommend Berge Volkswagen to anyone looking for a used car.
This was a great sale experience, helpful and attentive without being hovering and annoying. No pressure sales, no pressure to buy extras I did not want. Everyone was genuine friendly and honest.
As soon as we stepped on this lot we felt very welcomed and felt our next car purchase would from Berge Volkswagen especially we talked to our sales reprehensive, who made this easy to buy our car.
Sales person Taylor was informative and relaxed to talk to. Others I met were respectful and polite I haven’t purchased a new car since 1989. I had a great experience.
My wife and I are very happy to get our new Passat here at this dealership. This will be our family car. We had a great experience today with Taylor Stephens as he explained everything to us very clearly and honest. Also James was able to provide us with good finance information and was honest!
Taylor made buying my first car a breeze! My father and I were impressed by his integrity and great disposition to help us out. This page can’t fit all of the great feedback I have for him, but I’ll just say he is the reason I’ll be coming back, weather to buy another car or for service.
I was very nervous about my car and wondering what I was going to do about transportation the next day,, but he saved the day by letting me borrowed a car
I met Terell six months ago when I came into Berge in a frenzy. He assured me that when the time was right if I came back, he would deal with me honestly. Terell did not disappoint. I came back to deal with him.He was kind, patient and curious. I appreciated this especially since I had a rough time at another dealer and he stayed late to help me obtain a car. Terell truly went above and beyond and did not take advantage despite knowing I had a tough personal situation necessitating me to buy a car.
I’ve been a Berge Customer for 9 years now, and today, Anthony did a great job getting me into a the new car I was interested in. He made the process very easy and smooth. I will continue to come back here for my future needs, and always recommend Berge to everyone I know.
Paul remembered the car of my dreams and when one exactly to my specification came in, he called me and held it until I could get in the next morning and buy it.
Anthony was extremely attentive and Matt was courteous and helpful. I will definitely send my family and friends to see these two excellent sales people.
Every time I have an appointment I don't think the customer service could get better, but it does. Greeted as if I was the most important customer. That goes for my Service Rep., Bob as well. When I'm there and when I leave I always feel good. I never worry that the work isn't done correctly, it always has been, which is very impressive. I have always neglected to add my comments on the drivers that brought me home and picked me up but they have all been extremely polite, pleasant and made you feel comfortable. This ...
I highly recommend you see AK at Berge VW if your looking for a new VW. He is straight forward, extremely knowledgeable, and willing to do what it takes to make it work for you. No wasted time or games, just tell him what your need are and he'll find a way to make it work. A truely great experience!
I have purchased three VWs from Berge over the past 4 years. My salesman, AK realizes that I know what I want, know almost as much about the cars as he does, and does not pressure me. He offers me competitive prices and no pressure.
Great Customer Service! Fast and Friendly services by my sales consultant , David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen.
Thanks to Bob Donaldson's pro-active thoroughness in checking over my vehicle while it was there, I was able to save time by not having to bring the car back, and oney by not having to pay another deductible under my warranty - he also gave recommendations for my next service and suggested another thorough inspection to catch any issues that could potentially crop up. The fact that he was willing to take my vehicle in for me was truly exceptional. I am very protective about my car, but he took care of her like she was his own.
Great Customer Service. Fast and Friendly services by my sales consultant, David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen.
Christian was very knowledgeable about the product and thoroughly described the process in a way that it was very professional. I appreciated him pointing out all the features and benefits of the vehicle I ended up purchasing. His manager Brad was also very helpful and helped to make this entire process very enjoyable.
I had such a wonderful experience with these guys! I came in with a busted Ford Focus that I had purchased a couple years back and was so worried about having a mode of transportation. The sales lady was so sweet and funny that it really made me feel better about my situation. Well they were able to get me in a new Jetta with a payment that I could afford and I got rid of my bucket Focus! I'm so excited that I don't have to pay for an oil change for the next three years.
Our salesperson, Dan, was fantastic. He was honest and understanding. Mark also helped us with the final price and he did a fantastic job. Overall, the salespeople were great.
Christian is a personable sales person who is informative but doesn’t pressure customers into something they don’t want. He found exactly the car I was looking for and worked hard to get the price I wanted.
I recently purchased a pre-owned Volkswagen from Berge. The team there were excellent no high pressure sales just professionalisim from start to finish. Great dealership Great cars.